Before contacting us, we recommend reviewing our Frequently Asked Questions (FAQ) page. There you'll find detailed answers to most questions, so you don't have to wait for a response. If your question isn't answered, you can write to us using the contact form. We strive to respond to your inquiries within 24 hours, Monday through Sunday. Please note that messages sent outside of our business hours will be processed the next business day.
Customer Service Hours:
Monday to Friday: 9:00 a.m. to 8:00 p.m.
Saturdays and Sundays: 9:00 a.m. to 2:00 p.m.
✉️ paylaonline.shop@gmail.com
✉️ paylaonline.help@hotmail.com
FREQUENTLY ASKED QUESTIONS
FAQ
Why buy from paylaonline.shop?
All of us who work in this store love our land.
We collaborate with various local and international associations to protect and preserve the natural wealth of our waters: the Mediterranean Sea, the Atlantic Ocean, and the Cantabrian Sea.
How long will it take for my order to arrive?
The average delivery time for our packages is 7 to 12 business days.
We are a company committed to caring for the environment and want to do our part to make the world a better place. That's why we ship all packages together once we reach our minimum order. We hope you understand this and join us in our mission to make a positive impact.
How can I track my order?
Once your order is shipped, you'll receive a tracking number that will allow you to track your package online.
We also recommend checking your spam folder, as our emails sometimes end up there. Please note that the tracking system may take a few business days to activate.
Can I cancel or modify my order?
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed.
Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving it to arrange a refund or exchange.
What payment methods are accepted?
You can pay securely with Mastercard, Maestro, Visa, or American Express debit or credit cards, or pay directly with Apple Pay or Google Pay.
Other queries
You can contact our customer service team by emailing paylaonline.shop@gmail.com . You can also find our contact information on the "Contact Us" page of our website.
Most questions are already answered in our FAQ section, so you may not need to contact us! But if you don't find the answer you're looking for, don't hesitate to write to us.
Customer Service Hours:
Monday to Friday: 9:00 a.m. to 8:00 p.m.
Saturdays and Sundays: 9:00 a.m. to 2:00 p.m.
We strive to respond to your emails within 24 hours.